Patient retention software for clinics that live on rebooking
Acquiring an injectable patient costs more than most clinics admit. Keeping one is a scheduling problem: know when the result wears off, and be in front of the patient before they go looking elsewhere.
- Expected return window calculated per treatment and product
- Lapsed-patient lists ranked by historical spend
- Rebook rate by injector, treatment and location
- Membership and package retention tracking
- Segmentation for targeted recall rather than mass mailing
How it works in the clinic
- Step 1
Treat and record
The chart sets the expected return window automatically.
- Step 2
Work the recall list
Due and lapsed patients are ranked for the front desk each day.
- Step 3
Measure rebooking
Track rebook rate by provider and treatment and coach against it.
Inside the feature
Recall on clinical intervals
Neurotoxin at three to four months, filler by product and area, peels by series interval. Recall lists are generated from what was actually delivered, so the message arrives when the patient is ready to book.
Rank the list by value
A front desk can work fifteen calls a day, not five hundred. Lapsed patients are ranked by lifetime spend, treatment type and likelihood of return so the effort lands where it pays.
Rebook rate as a managed number
Rebook rate by injector is the single clearest indicator of clinical and consultation quality. Reporting it per provider makes it coachable instead of anecdotal.
Retention through commitment
Memberships and prepaid series turn retention into a contract. Reporting shows the spend gap between committed and casual patients so you know what the plan is worth.
Frequently asked questions
- How does it know when a patient is due back?
- The expected interval is derived from the treatment and product delivered, then adjusted by that patient's actual return history.
- Can I see which injector retains patients best?
- Yes. Rebook rate and lapse rate are reported per provider, treatment and location.
- Does it help win back lapsed patients?
- Lapsed patients past their expected window appear on a ranked recovery list with their full treatment and spend history.
Related features
One record, from booking to rebooking
Client retention is part of Med Spa Management — booking, charting, inventory, consents, memberships and retention on a single clinical record.
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