Automated follow-up driven by the treatment, not a marketing calendar
Aesthetic follow-up has clinical timing. Two weeks for a neurotoxin review, forty-eight hours for bruising reassurance, six weeks between peels. When the sequence is generated from the chart, nothing depends on someone remembering.
- Post-treatment aftercare and check-in messages by treatment type
- Two-week review scheduling for neurotoxins
- Consultation lead nurture for enquiries that did not book
- Review requests sent after a successful outcome window
- Escalation to a human when a patient reports a concern
How it works in the clinic
- Step 1
Define the protocol
Set aftercare, check-in and review timing per treatment type.
- Step 2
Treatment triggers it
Signing off the chart starts the sequence automatically.
- Step 3
Handle exceptions
Clinical replies escalate to staff; the rest runs itself.
Inside the feature
Sequences that start at the chart
Signing off a treatment starts its follow-up sequence. The timing comes from the clinical protocol for that product and area, not a generic drip campaign.
Leads that do not go cold
Enquiries and unconverted consultations enter a nurture sequence with the information that actually converts in aesthetics — realistic outcomes, downtime, pricing and financing questions answered up front.
Review requests timed to the result
Asking for a review on the day of injection is asking about bruising. Requests go out once the result has settled, so you are asking a satisfied patient.
Concerns reach a human fast
Replies indicating pain, blanching, vision change or asymmetry break out of the sequence and alert the clinic immediately rather than being answered by a bot.
Frequently asked questions
- Are follow-ups tied to specific treatments?
- Yes. Each treatment type carries its own aftercare, review and rebook timing, and the sequence starts when the chart is signed off.
- Can it request reviews automatically?
- Yes, after the outcome window for that treatment has passed rather than immediately after the appointment.
- What happens if a patient replies with a problem?
- Replies flagged as clinical concerns break out of the sequence and alert the clinic for a human response.
Related features
One record, from booking to rebooking
Automated follow-up is part of Med Spa Management — booking, charting, inventory, consents, memberships and retention on a single clinical record.
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