Massage CRM
Massage therapy CRM for practices that keep proper session records
Massage practices live on repeat clients and therapist availability. The system needs intake on file, a usable session record, and rebooking that happens before the client leaves the room.
- Digital intake and health history completed before the first visit
- Session records with focus areas, pressure and therapist notes
- Therapist rosters, room allocation and availability rules
- Packages and memberships with automatic session burn-down
- Automated confirmations, reminders and rebooking prompts
- Retention reporting by therapist and service type
What you get
A treatment record, not a booking note
Every appointment ends in a structured record: what was performed, by whom, with which product or protocol, and what the follow-up interval is. Booking-only tools stop at the calendar entry, which is why owners end up keeping a second spreadsheet.
Memberships, packages and prepaid series
Recurring plans and prepaid series carry entitlements that burn down automatically at checkout, so front desk staff never manually count remaining sessions and deferred revenue stays accurate.
Retention built into the workflow
Rebooking is prompted at checkout, follow-up intervals are set from the treatment itself, and lapsed clients surface automatically by treatment type rather than sitting invisible in a client list.
Reporting owners can act on
Revenue per provider hour, rebook rate by service, membership retention and product usage — all derived from the same record staff already complete, so nothing is re-keyed at month end.
Generic booking tools vs. Med Spa Management
| Generic spa software | Med Spa Management | |
|---|---|---|
| Intake | Paper clipboard | Digital form completed before arrival |
| Session notes | Free text | Structured record with focus areas |
| Packages | Punch card | Automatic burn-down at checkout |
| Rosters | Shared spreadsheet | Therapist and room availability in the calendar |
Frequently asked questions
- Does it support multiple therapists and rooms?
- Yes. Availability is set per therapist and per room, and online booking only offers slots where both are free.
- Are intake forms included?
- Yes. Health history and consent forms are sent ahead of the appointment and attach to the client record.
- Can clients buy packages or memberships?
- Yes. Both are supported, with remaining sessions tracked automatically and visible at checkout.
Related solutions
Run your clinic on the clinical record
Booking, charting, inventory, consents and memberships in one system built for medical aesthetics. Start free — no implementation project required.
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